Shipping policy
1) We offer express delivery Australian Wide.
2) Your items will be processed within 24-48 hours when full payment is received and confirmed by our financial institution.
Please allow up to 5-7 business days for the items to be delivered.
3) Please make sure that the delivery address is correct before completing your payment as we only ship item to your registered checkout address. A re-delivery fee would be charged if your delivery is incorrect or unclaimed.
4) Shipping to Australian address is insured. In the event of loss, theft or damage in transit, you need to notify us the nature of the damage immediately or the insurance claim may not be sucessful.
5) All claims are subject to investigation and we will only ship a replacement after the investigation complete.
Please note that investigations may take up to 4 weeks to complete. We will inform you the progress of your claim.
6) Izen Australia would not be responsible for estimated delivery times and will not be held liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise due to delivery issues.
2) Your items will be processed within 24-48 hours when full payment is received and confirmed by our financial institution.
Please allow up to 5-7 business days for the items to be delivered.
3) Please make sure that the delivery address is correct before completing your payment as we only ship item to your registered checkout address. A re-delivery fee would be charged if your delivery is incorrect or unclaimed.
4) Shipping to Australian address is insured. In the event of loss, theft or damage in transit, you need to notify us the nature of the damage immediately or the insurance claim may not be sucessful.
5) All claims are subject to investigation and we will only ship a replacement after the investigation complete.
Please note that investigations may take up to 4 weeks to complete. We will inform you the progress of your claim.
6) Izen Australia would not be responsible for estimated delivery times and will not be held liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise due to delivery issues.